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Why a file failed
Usually the file had no printed totals or could not be read clearly. Check the reason and upload a clearer copy.
Updated 10 October 20261 min read
Hover over the Failed status on Documents to see the reason. The most common ones are below.
| Message or cause | What to do |
|---|---|
| No invoice or receipt data found | The page had no printed totals, or it was not a document. Upload a photo of the actual slip. |
| Blurred, dark, or cut-off photo | Retake the photo flat, in good light, with all four edges visible. |
| Several slips in one photo | Crop or photograph each slip separately. |
| Spreadsheet looks wrong | Check the column mapping. The file may need mapping again. |
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- UploadingSupported files and limitsPNG, JPG, JPEG, WEBP, PDF, CSV, XLS, and XLSX. Up to 25 MB per file and 100 files per batch.
- OrganisingWhat each document status meansQueued, Processing, Needs mapping, Extracted, Reviewed, Failed, and Deleted.
- SupportContact supportEmail support@aumbiz.com with your workspace name, login email, and what you saw.
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