Troubleshooting
Tally troubleshooting checklist
Work through these checks in order before you contact support.
Updated 10 October 20261 min read
- 1Is the connector open and showing Tally verified?
- 2Is the right company loaded in Tally Prime?
- 3Is the AutoBooks client subscribed to that Tally company?
- 4Ledgers empty? Run Sync Masters. Subscribe alone does not bring them in.
- 5Insights or the Day Book empty? Run Sync Vouchers and let it finish.
- 6Rows still red? Check they have a ledger and were sent. Then look at batch history for errors.
- 7Did Tally reject a name? Fix it in Tally, run Sync Masters, then Retry failed.
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- TroubleshootingCommon Tally messagesWhat the most common connector and Tally messages mean, and what to do.
- SetupConnection status badgesNot configured, Awaiting pairing, Connector online, and Tally verified.
- SupportContact supportEmail support@aumbiz.com with your workspace name, login email, and what you saw.
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